Privacy policy

LoanChefs is the Data Controller responsible for the processing of your personal data. 

Contact Details: 

Email: info@loanchefs.nl

User Registration Information: Name, email address, password, phone number. 

Profile Information: Photos, biography, cooking preferences, location, and availability. 

Payment Information: Bank account details, payment methods, billing address, and transaction history. 

Booking Information: Details about bookings, including time, location, and special requests. 

Communication Data: Messages sent via our platform, customer support inquiries, and feedback. 

Technical Data: IP address, browser type, device information, cookies, and interaction data. 

To Provide Our Services: Processing your bookings, managing your profile, and facilitating communication between chefs and customers. 

Payment Processing: Processing payments, issuing refunds, and maintaining financial records. 

Improving Our Platform: Analyzing user behavior to enhance user experience, maintain security, and develop new features. 

Marketing Communications: Sending promotional messages, newsletters, or updates (with your consent). 

Compliance with Legal Obligations: Ensuring compliance with applicable laws, regulations, and legal processes. 

Performance of a Contract: To provide and manage the services you request. 

Consent: For sending marketing communications or using cookies where applicable. 

Legitimate Interests: To improve our services, prevent fraud, and maintain platform security. 

Legal Obligation: To comply with regulatory and legal obligations. 

Service Providers: To facilitate our services (e.g., payment processors, hosting providers). 

Business Partners: To connect you with chefs or customers, depending on your role. 

Compliance with Law: To comply with legal requirements, such as responding to court orders or law enforcement requests. 

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new entity. 

Your personal data may be transferred outside the European Economic Area (EEA). When we transfer your data internationally, we ensure adequate safeguards are in place, such as: 

The use of Standard Contractual Clauses (SCCs) approved by the European Commission. 

Transferring data to countries with adequacy decisions by the European Commission. 

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. 

Once your data is no longer needed, we securely delete or anonymize it. 

Access: Request access to your personal data and obtain a copy. 

Rectification: Request correction of inaccurate or incomplete data. 

Erasure: Request deletion of your data in certain circumstances. 

Restriction of Processing: Request restriction of data processing. 

Data Portability: Receive a copy of your data in a structured format. 

Objection: Object to processing based on legitimate interests. 

Withdraw Consent: Withdraw your consent at any time for data processing based on consent. 

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. 

These measures include data encryption, access controls, and regular security assessments. 

We use cookies and similar technologies to enhance your user experience, analyze website traffic, and deliver personalized content. 

For more information, please see our [Cookie Policy link]. 

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you via email or through our platform when significant changes occur. 

info@loanchefs.nl